Troubleshooting

Can´t find the solution to your problem here? Just contact our support team. 

Can´t find the download link 

You should receive the download link in an email after creating a subscription in our site. If you checked your spam and still can´t find it, contact our support team. 

Where is my Authentication Code? 

We will send the authentication code in the Welcome email after creating a subscription in our site, along with the download link. 

Can´t install the software 

If you are having trouble installing our software, just follow this link to a more detailed guide on the installation (ou) just check our manual for a more detailed guide on the installation. 

Is there a Windows version? 

Mind Shoedesign is already available to Windows and to Mac OS.

Where do I check/manage my subscription/s ? 

Through our billing portal you will have access to your personal space to manage and check your subscriptions as well as change or add any personal information. 

Where do I activate my account? 

You will only need to enter the authentication code when opening the Mind ShoeDesign software for the first time. If you have a valid subscription the key will be verified, and you will be logged in. 

Will I be charged after the trial? 

No. When creating a trial account, after the 30-day period you can simply forget it ever happened.